Builders Mate: How AI Automation Fixed Monde Builders Admin Mountain

More Time on the Tools Less Time on the Tablet - The Monde Builders Story

The Admin Mountain Facing Monde Builders

Rhys and the team at Monde Builders, like many New Zealand tradies, were excelling on-site but getting buried under a mountain of administrative work. The manual grind of answering constant calls, chasing details in long email threads, and accurately quoting jobs while on-site was not just a frustration—it was a significant drain on time and money. For an eight-person crew, these inefficiencies led to longer hours, potential burnout, and less time for crucial tasks like project management and strategic growth.

Our Solution: Bespoke AI Agents for a Modern Trade Business

We partnered with Monde Builders to tackle their challenges head-on. By leveraging the Google ADK (Agent Development Kit) and our AgentFORCE platform, we didn't just offer a one-size-fits-all app. Instead, we developed and deployed bespoke AI agents and workflows tailored specifically to their business processes, which were already integrated with their existing tools like Xero and Tradify.

1. Streamlining Quoting and Communication:

We created a custom AI agent that automatically screens incoming calls, transcribes messages, and prioritizes urgent client inquiries. The same agent also streamlined email management, flagging critical client messages while archiving spam. This meant Rhys could stay focused on-site without missing crucial information.

2. Accelerating Quotes and Proposals:

A key bottleneck was the quoting process. We designed an intelligent workflow that allows the team to receive photos or basic plans from a client, and the AI agent instantly extracts key information. This data is then used to draft the bones of a quote based on historical data within their system and Xero, ensuring faster, more accurate, and consistent proposals.

3. Automated Client Care and Follow-Ups:

We built a workflow that now automates post-job client communication. Following project completion, an automated message is sent requesting feedback or a Google review. This "client love" system keeps Monde Builders top-of-mind, fostering referrals and repeat business without any manual effort from the team.

4. Taming the Back Office Beast:

To address back-office inefficiencies, we deployed an AI agent that automatically scans receipts, extracts data, and categorizes it directly into Xero. This seamless integration with their existing systems drastically reduced end-of-month reconciliation time, ensuring tidy records and less stress.

The Impact: Measurable ROI and Sustainable Growth

By deploying these bespoke AI agents, Monde Builders saved an estimated 15-20 hours of collective admin time per week. This valuable time was reinvested into managing jobs, quoting new projects, and strategic planning, leading to a direct increase in revenue. The combination of faster, more accurate quotes, enhanced client communication, and a streamlined back office gave them a massive return on investment.

This case study is a testament to how targeted AI automation, built with powerful tools like the Google ADK and our AgentFORCE platform, can deliver real, transformative results for Kiwi businesses.

Ready to see how bespoke AI agents can work for your business?

Get a free AI audit at https://www.tradieai.co.nz/free-ai-audit